METRO POWERTechnical supportOpen support request ↗

Evidence-led after-sales

Faster resolution starts with the same facts.

Metro Power structures technical issues so the site, local team and principal can diagnose from one complete evidence trail.

Open a technical support request ↗
GUIDED SUPPORT PREPARATION

Build the evidence packet before escalation.

Select the affected system and observed issue. This guide prepares a useful intake record; it does not diagnose the cause or replace site safety procedures.

01 · What is affected?
02 · What do you observe?
EVIDENCE PACKET

Electric meter / AMI

The equipment or system is not communicating.

0OF 9
PREPARED
Resolution pathway

From field symptom to controlled closure.

This process supports metering, AMI communications, HES/MDMS, BESS, EV charging, water metering and related electrical equipment.

01

Capture

Equipment, model, serial, firmware or configuration, site and responsible contact.

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02

Observe

Symptom, time, operating condition, photos, readings, alarms and logs.

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03

Triage

Separate installation, power, communications, device, software and integration causes.

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04

Escalate

Send a complete evidence packet to the responsible Metro Power or principal team.

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05

Close

Record corrective action, result, owner, date and any prevention required.

Prepare before submission

Evidence that prevents avoidable delay.

  • Model and serial number
  • Site and installation date
  • Exact symptom and first occurrence
  • Photos or video of the condition
  • Error codes, logs and timestamps
  • Recent changes to wiring, settings or software
  • Actions already attempted
  • Operational urgency and affected customers

Know what the support engagement produces.

Review the customer inputs, evidence stages, controlled outputs and closure gate.

See the support delivery framework ↗